Shop policy
Shipping
Standard shipping is free for online orders delivered in the United States, with an estimated delivery time of 1–5 business days after fulfillment. Each Figment piece is prepared with care. Processing times vary by item, particularly for made-to-order and custom work. Any estimate shown on the product page, at checkout, or in your order confirmation is an estimate rather than a guaranteed delivery date.
Shipping rates and delivery
Available shipping methods, rates, and estimated transit times are shown at checkout. Once your order ships, we will send tracking information when available. Carrier delays, weather, customs processing, and other events outside our control may affect delivery.
Address accuracy
Please review your shipping address before placing an order. Contact us as soon as possible if it needs to be corrected. We cannot guarantee changes after an order has entered fulfillment, and additional shipping charges may apply if a parcel is returned because the address supplied was incomplete or incorrect.
International orders
Customers are responsible for any import duties, taxes, brokerage fees, or customs charges assessed by the destination country unless checkout expressly states otherwise.
Lost or damaged packages
If tracking shows a problem, or your order arrives damaged, email sierra@figment.jewelry promptly with your order number and relevant photographs. We will work with you and the carrier to determine an appropriate resolution.